Got my virgin media self install kit but I don't have a virgin socket. 2. Thank you for the tel no. Can anyone help please? Need. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Try that and see if you can connect. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. Project Lightning is Virgin Media’s latest expansion of their network,. nothing to do with the outside boxs. I'm sorry to see you're struggling to find the connection which leads in to the property. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. There should then be an wall socket/faceplate in the home with one of these three logo's on it which you can use to install the kit. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Up to 3 WiFi Pods if needed. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No virgin media wall socket; Options. I am happy to help with this. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. Some photos would help us. . The box and cables may have been removed by the previous occupiers. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Manage Your Account. Thank you for your post and welcome to the community. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. If possible, I would like to get rid of this rather ugly white. You need to go outside and locate the brown or grey omnibox on the wall. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Not all properties have a socket, just a cable. So you can either unscrew this one & push on the connector provided in the Quick Start pack. 4 out of 5 stars. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. Very poor advice. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. There are 10 types of people: those. Re: No Virgin Media wall socket internally. I have a Virgin Media wall socket, it's the white box in Picture 1. Rob (Engineer ID XX346), who is really kind and helpful. Phone line - 5 mins. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. 14,065. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. Mobile Your Account. . The engineer will bring everything needed to install your Virgin Media services on your chosen day. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. You can also try tracing where your phone line enters your house from the street and looking on the If you can’t find a master socket with wall near there. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I have the old virgin media wall socket. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Entertain me; Broadband Deals. I don't have a virgin media wall socket and this is stressing me out. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 18-02-2023 10:23 - edited 18-02-2023 10:33. Please help. Could a VM engineer be boo. However, I do not have any of the specified wall sockets available. The wall box may be branded with the logos of an old cable TV company (not VM). ) The hub will be in here too. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I’ve checked the external box and I do believe that I will need an engineer or some help as the wire ends outside of the wall. The closest I could find was this, which. The connector with the yellow label looks like your VM connection, the other two look like satellite. I don't longer work there. I have also checked outside and there is no box either on my property or on my boundary wall. We have the quickstart pack but sadly cannot get broadband set up and working. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. So I’ve tried inserting it to the socket below it instead but it’s not working. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Getting started & FAQ. My previous sky microfilter attached here. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. When I proceeded to set up my Hub 3 I quickly realised that. . Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. I'm currently renovating my living room, including the electrics. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. on 08-01-2023 20:46. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Available with M50 broadband or faster. Stay safe online. You need to go outside and locate the brown or grey omnibox on the wall. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Hi everyone, I moved to a new flat. the building then somewhere close to that point on the inside will be either a junction box or the. . 0. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. The cable could be hidden within, or behind, furniture. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. We would like to show you a description here but the site won’t allow us. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Aug 8, 2011. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . . You can also identify a split socket looking at the side. I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. If it’s damaged, it could. The other is marked TV, & this is used for TV & Broadband. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Reply. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Be aware it may complicate things though if you do come to order cable in the future. We would like to show you a description here but the site won’t allow us. I was told when purchasing the broadband package that fi. Virgin Media; My Virgin Media; Shop; Help;. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. It is surface clipped usually. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911Probably for a TV box connection. Switched On. Hi Ash, I have solved the problem as VM sent a technician for the installation yesterday, so everything is fine now. on 24-01-2022 21:07. House on renovation at the moment and electric rewire is done. Don’t plug the power cable into a plug socket yet. Most Virgin Media customers will receive a Hub 3 router. . ) The hub will be in here too. VM don't use fibre inside the property. Awful first impressions of Virgin Media. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. #2. Learn more. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. The box and cables may have been removed by the previous occupiers. The pre-install team number is 0800 052 1734. 3. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. Can anyone please help me. Installing and configuring your kitWhen it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. . Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Can you help me please. 1 Kudo. com. on 30-12-2022 13:33. If no joy, try the pre-install team - 0800 0521734. 132Mb average speed. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. No, the ethernet cable is for a wired device if you have one. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). on 15-04-2023 16:54. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. This should then allow you to attach the connector that came with your 'Quick Start' kit (which should just push fit onto the adapter). The cables from the external box lead to a Bt open reach socket and a blank socket. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Networking and WiFi. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hello, i registered VM broadband and scheduled to delivery on 1st September. Entertain me; Broadband Deals. Luckily, most newer computers have one already. Hi, Same problem here. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; A Hub 5 switch that works and settings to match in Networking and WiFi SaturdayRe: No virgin media wall socket. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. We have tried plugging it into the only box we found it would fit but no luck. This hole will typically be up to 1cm in diameter and often positioned near your front door. Connections to Virgin Media equipment are clearly marked in both cases. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. The Virgin wall sockets just have one connector at the bottom. the 2 wires end up inside the wall, I cannot see further where it is leading to. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. Solved: hello, I’ve moved into a new flat with some dodgy paintwork. There’s not a virgin media wall socket anywhere I’ve checked. Networking and WiFi. Stream from Virgin Media. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Account - Mobile. Mark as New; Bookmark this message;. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Should’ve checked this before I ordered. It doesn’t look like I can connect to ‘the wall socket’. . Broadband. We do not have an internal VM box to plug the round ended cable into. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsPush the white cable (from the old Hub) into the back of the new Hub. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 3 weeks ago. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. self install. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Some properties do not have a wall socket, only a cable. Tudor. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I wanted. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I have signed up as a new user for Virgin Fibre. which will give you a general idea of VM fixtures and fittings. You can also check for a loose cable as not all properties have a socket. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. on 04-02-2023 11:17. Virgin Media Quickstart set up. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. Hi Tony, which product would you recommend from Amazon?. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. But I don’t see anything like that apart from satellite dish cable outside the window. 1. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. How deep should Virgin Media cables be? 1 to 6 inches. Browse Virgin Media Virgin Media Community. Or you may be quicker than average! You won’t be involved the whole time. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). remove the VM wall box 2. 3) other end of this cable, connect the female to female F connector, connect the other side. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. One customer said he has so far waited six weeks to have a 10in (25. Get virgin engineer to move the wall socket. Go to virginmedia. See where this Helpful Answer was posted. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. I can only find the TV socket. The wall socket I have within my home does not appear to be working. These are the parts I could find, they were screwed into the end on the coaxial cable. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. Explain what needs to be done and book an engineer visit. Even sitting in the room above the router, the WiFi was dreadful. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Sometimes there is no VM wall box, just a trailing cable. I do not have a virgin media wall socket so I cannot set up my kit. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. It should work ok. Options. UPDATE 26th April 2021. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. Standard Member. Virgin Media FTTP. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. . QuickStart, set up and connections. 3. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. But its still failing to get any connection (i think i. Both your fibre cable and Wi-Fi router will be plugged into this. 3 Kudos Reply. . • Check the connection is tightly connected, it will make a 'click' noise. . 0 Kudos Reply. on 15-02-2022 10:03. Also available from the likes of Screwfix, Homebase, Toolstation etc. 168. Entertain me; Broadband Deals. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Joining in Options. Speed I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. both appear. If there. Paul_DN. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. This is where your broadband signal is strongest. Business, Economics, and Finance. But I have no Virgin Media Wall socket in my house. The coax cable from the study can be used for the other 360 box in the kitchen. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Account - Mobile. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. In response to robertdwhite. Feb 22, 2022. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Hi, I just received my hub. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. 1 Mar 2016. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Let me know how you get on! Kind regards, Serena Post a photo of the "wrong" socket please. We would like to show you a description here but the site won’t allow us. Try plugging the cable you can see into the hub to see if it works. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. I only found an openreach mastersocket 5c in the flat. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. 237 global ratings. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Re: cable not fitting wall. VM BB TV Landline. Check service status. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Broadband and TV deals. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. If you have more than one located on different floors, try to place one directly over the other. Sorry to hear of the install delay caused by the wall. Virgin Mobile. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. The proper and safe way is to call for technician visits to disconnect and reconnect. A master socket is the main socket for the phone line in your home, not an extension socket. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. 29-12-2022 20:58 - edited 29-12-2022 21:00. Vonage 2nd line. Went outside and there appears to be nothing on the other side (maybe removed). If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Sorry to hear you don't have a VM wall socket. These enter my house via an air brick/vent very close to. Virgin Media; My Virgin Media; Shop; Help;. CryptoRobert_P. The cable could be hidden within, or behind, furniture. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. on 03-08-2020 18:05. When you place your order, we'll let you know. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. But the coaxial cable came with the kit is cable con 4. Save £105. Use a simple coupler to join the VM cable from the wall to the connecting lead to. Browse Virgin Media Virgin Media Community. That is the correct fitting, it should push on unless its too loose inside the large housing. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Browse Virgin Media Virgin Media Community. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Hi Virgin Media, I'm also having the exact same problem. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. QuickStart, set up and connections. Internet. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. In response to Jonny-M. 168. You'll have to cut the cable and seal the hole up. Virgin Mobile. SpeedQuickStart, set up and connections. (knowledge is power) Sun 05-Jan-14 12:53:34. Reply. The wall box may be branded with the logos of an old cable TV company (not VM). 1) remove the attenuator from the existing cable, plug it into back of hub. Connect two short ethernet cables into the socket from the VM router (thinking to use a network switch to avoid using up 2 of the router ports which I need for other items in that room) Then take 2 measured lengths of external grade ethernet cable, crimp/attach them. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. Re: No Wall Socket for Quickstart. Account - Cable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Step 3: Plug in your Virgin Media Hub on the go-live date. Options. Account - Cable. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. You need something called a barrel to connect the two. Occasionally only a very short stub of wire is left. If you're happy with this and for the charge we can make the arrangements for you 🙂. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. For more information please visit:is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. on 30-12-2022 13:41. Options. on 31-12-2021 10:47. Apart from the set up, he clearly explained the current situation and how it works. Plug the cables into the Hub. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. The V6 is tiny. Fortunately potentially destructive surges are extremely rare. Location. For more information please visit:Media don’t do any Fibre connections to inside the house. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. no virgin media wall socket on 01-12-2022 10:05. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Second, you'll likely need a manned installation for your VM services. Trouble shooter.